Nokia E61i

Page 7
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E-mail support
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•
Retrieval hours
 — Define the hours between which the 
e-mails are retrieved.
•
Retrieval interval
 — Select the time interval between 
retrieving new e-mails. 
Press 
Back
 twice to save your settings and return to 
your mailbox.
Troubleshooting
Some common problems that may occur when using 
e-mail are discussed in this section.
• Wrong e-mail account type: some service providers 
may only support one of the protocols IMAP4 and 
POP3, not both. If your e-mail account settings seem to 
be correct but you cannot connect to your remote 
mailbox, try changing the protocol. This requires you to 
create another account, as the protocol cannot be 
changed after account creation. Define all settings to 
match the previous account, but select the other 
protocol.
• Wrong Internet access point: if all e-mail settings, 
including the e-mail protocol, seem to be correct but 
you still cannot connect to your mailbox, it is possible 
that you need to change the Internet access point your 
account uses. For example, your SIM card may have 
separate GPRS connections defined for WAP and 
Internet use. Try the other access points to find out 
which one works with your e-mail account.
• Wrong password: because your password is masked 
when you enter it, it is easy to make a spelling error. 
Double-check your password if you get an error 
message when trying to retrieve e-mail.
• Settings are correct and e-mail can be received, but 
messages cannot be sent: check the 
Outgoing mail 
serv.
 setting. Security considerations often require that 
you need to use SMTP server of your service provider 
when sending e-mail. In other words, you may not be 
able to use the outgoing e-mail server of Company A 
if your SIM card is provided by Company B. You can 
determine the correct server by contacting the 
customer support of your e-mail service provider.
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