Nokia N71

Page 101
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Troubleshooting
101
Copyright © 2006 Nokia. All rights reserved.
Troubleshooting
Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the lock 
code, contact your device dealer. If you forget or lose a PIN 
or PUK code, or if you have not received such a code, 
contact your service provider. For information about 
passwords, contact your access point provider, for example, 
a commercial Internet service provider (ISP), service 
provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: To open the application switching window, press and hold 
. Scroll to the application, and press 
 to close the 
application.
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth 
connectivity. Check that the distance between the two 
devices is not over 10 meters (33 feet) and that there are 
no walls or other obstructions between the devices. Check 
that the other device is not in hidden mode. Check that 
both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end 
the connection using the other device, or by deactivating 
Bluetooth connectivity. Select 
Connect.
 > 
Bluetooth
 > 
Off
.
Browser services
Q: What do I do if the following message is displayed: 
No 
valid access point defined. Define one in Services 
settings.
? 
A: Insert the correct browser settings. Contact your service 
provider for instructions. 
Camera
Q: Why do images look smudgy?
A: Remove the protective plastic films covering the display 
and camera. Ensure that the camera lens protection 
window is clean. 
Display
Q: Why do missing, discolored, or bright dots appear on the 
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays 
may contain pixels or dots that remain on or off. This is 
normal, not a fault.
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